PROTECTING YOUR PRIVACY
Brisbane Green Heart CitySmart Pty Ltd ACN 099 480 010 (We, Us) is committed to protecting your privacy. In accordance with the Privacy Act 1988 (Cth), this policy outlines how we manage privacy protection of your Personal Information.
In this policy:
Personal Information has the meaning given under the Privacy Act.
Privacy Act means the Privacy Act 1988 (Cth).
Related Entities has the same meaning as under the Corporations Act 2001 (Cth).
Sensitive Information has the same meaning as under the Privacy Act.
Services means the offers and services provided by us or the companies and individuals who work with us.
Website means www.citysmart.com.au, citysmartshop.myshopify.com.
The meaning of any general language is not restricted by any accompanying example and the words 'includes', 'including', 'such as', 'for example' or similar words are not words of limitation.
WHAT PERSONAL INFORMATION DO WE COLLECT AND WHY DO WE NEED IT?
To provide you with our Services or the services of companies and individuals who work with us, we need to collect Personal Information.
Examples of the Personal Information we collect to provide you with the Services include:
How do we collect the Personal Information?
We aim to collect Personal Information directly from you.
We collect Personal Information:
Examples of how we collect Personal Information include:
when logging onto our website. Our server automatically records information your browser sends when it connects to a website. This may include your:
If at any time you supply Personal Information to us about any other person (e.g. another member of your household), you represent and we accept that information on the basis that you are authorised to do so and that the relevant person has consented to the disclosure to us.
How do we use your Personal Information?
We use the Personal Information we collect to:
DISCLOSING PERSONAL INFORMATION
Unless we are required to provide your Personal Information to others by law, by court order or to investigate suspected fraud or other unlawful activity, your Personal Information will only be seen or used by employees, contractors and individuals and companies who assist us to provide Services.
We may also disclose your Personal Information to third parties in certain circumstances including:
Considerations when you send information to us
While we do all we reasonably can to protect your Personal Information from misuse, loss, unauthorised access, modification or disclosure, including investing in security software, no data transfer over the Internet is 100% secure.
The open nature of the Internet is such that information exchanged via the Internet may be accessed and used by people other than those for whom the data is intended. If you send us any information, including (without limitation) Personal Information, it is sent at your own risk.
If you provide Personal Information to us electronically, there are steps you can take to help maintain the information's privacy. These include:
You are responsible for all actions taken using your username, email or password. If at any time you believe your username or password has been compromised, you should immediately contact us and also change your password.
You should also contact us immediately if you believe:
How your information is stored
We endeavour to keep our information systems and files secured from unauthorised access and our employees, contractors and individuals and companies who assist us to provide Services are aware of the importance we place on protecting your privacy and their role in helping us to do so.
Our procedures to securely store Personal Information include electronic and physical security measures, staff training and use of password protection software.
When the Personal Information that we collect is no longer required, we will remove or de-identify the Personal Information as soon as reasonably possible. We may, however, retain Personal Information for as long as is necessary to comply with any applicable law, for the prevention of fraud, for insurance and governance purposes, in our IT back-up, for the collection of any monies owed and to resolve disputes.
Marketing and opting out
We do not use Sensitive Information for marketing purposes.
If at any time you no longer wish to receive any additional marketing material from us or do not want your information disclosed for direct marketing purposes, contact our Privacy Officer and we will remove your details from our marketing database.
How long do we keep your Personal Information?
We do not keep your Personal Information for any particular period of time, unless we are required to keep your information for a particular period of time by law.
How you can update, correct, or delete your Personal Information
You may request access to your Personal Information or correct any inaccurate or out of date information by clicking here or contacting our Privacy Officer using the details below.
You may request the source of any information we collect from a third party. We will provide this at no cost, unless under the Privacy Act or other law there is a reason for this information being withheld.
If there is a reason under the Privacy Act or other law for us not to provide you with information, we will give you a written notice of refusal setting out the reasons for the refusal except to the extent it would be unreasonable to do so and the mechanisms available to you to complain about the refusal.
More information about your rights and our obligations in respect to privacy and information on making a privacy complaint are available from the Office of the Australian Information Commissioner by:
website - www.oaic.gov.au
mail - GPO Box 5218 Sydney NSW 2001
email - firstname.lastname@example.org